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Coronavirus, COVID-19 – FAQ

If you cancel my break, do I get a refund?

If anything were to change with regards to your holiday, we will be in contact with you directly. If we can no longer offer the holiday booked or we need to cancel your booking the following options are available as featured within our terms and conditions:

1. A replacement holiday that’s the same as the one you booked;
2. A replacement holiday of less value than the one you booked, together with a payment of the difference by us;
3. A replacement holiday of higher value than the one you booked, with a payment of the difference by yourself; or
4. A full refund.

I’m due to come on my break but I’m worried about the Coronavirus, can I get a refund?

We are open as normal, therefore our normal terms and conditions to each booking apply.

What are you doing to prevent the outbreak of Coronavirus on your parks?

We have very strict cleaning procedures in place and have increased the number of sanitising antibacterial/antiviral dispensers around our parks.

In addition, we are actively encouraging our guests and team to follow Government and NHS advice on regular handwashing and have distributed posters and leaflets around our parks.

You can also find out more information at: